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CUSTOMER SERVICE MANAGER

LEICESTER, LE1 [WR ID: 1419] (posted: October 8, 2020)

Are you an experienced Customer Service / Commercial Manager with a background in the manufacturing / production sector and looking for a new challenge and career progression, if so, we would like to hear from you !

A Leicestershire based manufacturing company is looking to bring in a strong Commercial Manager with experience of Customer Service, Key Accounts and Supply Chain to add to their management team.  

Looking for a tenacious individual with experience of working in a growing, but lean company environment where customer service, key account management and supply chain management is key !

The role will see you initially managing a small customer service team, but the role has other elements as well and the opportunity to progress to become the “No 2” to the site GM.

Ideally you will have proven experience of building and mentoring teams and empowering them to self-manage and develop where possible. In terms of the supply chain element of the role, further work is planned to review suppliers in a more detailed and structured approach to assess for elements such as quality, on time deliveries and costs etc.

 

Overview of Customer Service / Commercial Manager role:

  • Day to day management of the customer service team
  • Management of the customer enquiries process and complaint handling procedures
  • Continuous improvement of the department and process and procedures
  • Sales support with sales team and Key Accounts
  • Assist team in proactively creating new sales leads and regaining lost customers
  • Supply chain reviews

 

Skills desired:

  • High level of commercial business acumen from sales, customer service and key accounts experience
  • Proven management experience of a customer service team
  • Ability to influence all levels of the business and drive results across accounts
  • Experience of working with an ERP system
  • A desire to continually improve processes and drive change through the department
  • Ability to communicate at all levels across internal and external stakeholders and proven relationship building skills
  • High integrity with a driven and energetic attitude with the desire to be a No 2 or higher !
  • Excellent problem-solving skills

 

To apply:

If you are an experienced Customer Service / Commercial Manager and would like to have a confidential discussion about the role and the employer, please contact Stuart Cooper on 07896 075527.

 

Please be assured your application will be dealt with in the strictest confidence. On application, your data will be processed in accordance with our data policy. This can be found here http://wagstaffrecruitment.co.uk/privacy-policy/.

Wagstaff Recruitment and Careers Coaching offers a dedicated and individual service for professional candidates seeking new opportunities within the engineering, manufacturing and automated distribution industries.

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