Our Clients

Ardagh Group
schaefer
Greene Tweed
Diversy

VACANCY 935 | CUSTOMER SERVICE PROFESSIONAL | c.£22,000

Customer Services within a technical, packaging, manufacturing business.

Organised, results orientated, customer services advocate required for a profitable Leicester manufacturing business. We are looking for a tenacious, detail orientated individual with proven customer services experience. Your experience will need to be from within a complex and changing customer services role, this could be manufacturing, logistics, engineering or technical. The ideal skill set will be proven customer service with sales/account management skills.

Overview:

  • Day to day management of 100+ customers.
  • Handling of all customer enquiries end to end.
  • Complaint handling and continuous improvement.
  • Sales Support.
  • Proactively create new sales leads and winning back lost customers.
  • Pro-active account selling over the phone.

Day to day responsibilities:

  • Account management of key customer accounts in the UK and across Europe.
  • Qualification of leads received into the team through the web and over the phone.
  • Creating quotations for new existing and new customers.
  • Providing support to the frontline Sales Team.
  • Ensure that all customer enquiries are maintained correctly on the customer database.
  • Managing sample requests.
  • Dealing with technical questions and providing detailed drawings where required.
  • Handling complaints and challenging situations with customers.
  • Support forecast and budget preparation.
  • Implementing key continuous improvement opportunities into the department as required.
  • Ensure customer orders are processed in line with SLA’s (Service level agreements).
  • Ensure all historical correspondence and orders are filed correctly.

Skills Required:

  • Comfortable talking on the phone and dealing with challenging situations.
  • Ability to influence all levels of the business and support functions to drive results across accounts.
  • Experience of working on a ERP system.
  • A desire to continually improve processes and drive change. A confident, resilient personality.
  • Demonstrated ability to communicate at all levels across all internal and external stakeholders involving solid relationship building skills.
  • High integrity.
  • Driven, energetic.
  • Proactive.
  • Tenacious.
  • Highly motivated, self-motivated/self-starter.
  • Results focused.
  • Team player.
  • Excellent problem solving skills.
  • Ability to manage multiple priorities.
  • Ability to work under pressure.
  • Ability to work to tight deadlines.

To Apply:

If you are an experienced Customer Services professional and would like to have a confidential discussion about the role and the employer please contact Steve Lapham on 01543 411039/07794 429815 or Ruth Forster on 01543 411039/07779 020242.  Alternatively please submit your CV below.  Please be assured your application will be dealt with the strictest confidence.

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